GENERAL FAQ

Card processing is highly versatile these days and it is possible to accept card payments in-store, on-line, over the phone and on the move.

Chip and PIN machines are used by millions of businesses around the world to process card payments in-store, with most retailers and restaurants installing these easy to use terminals next to their tills or cash registers. Another popular type of card machine is the portable terminal. This features Bluetooth or wireless technology which allows the unit to be used anywhere on your business premises. Mobile terminals, meanwhile, are perfect for businesses that need to take payments on the move. Thanks to cutting-edge GPRS technology, they are able to process transactions immediately from anywhere in the UK that has good phone coverage.

Alternatively, a virtual terminal is the perfect solution if you receive orders via telephone, fax or mail order.

In addition to a credit card machine, you will need a merchant account which will allow you to accept the full range of MasterCard and Visa credit and debit cards. Our team of experts will guide you through the application and approval process to get you up and running as quickly as possible.

To open an account you will need to provide information relating to your business including details of your expected card turnover, average transaction value and details regarding the goods or services you will be provided to your customers. In addition to this you will need to provide details relating to the ownership of your business and where it is located. If you plan to take payments through your website, you will also need to set up a payment gateway which can also be provided directly from UTP.

There are two types of costs involved with credit card processing. Firstly there will be a charge for the rental of the credit card machine which will be fully inclusive of any costs relating to the support and maintenance of the equipment. Secondly you will be required to pay transaction charges relating to the actual card transactions processed on the credit card machine (or via your website). These charges will depend both on the type of card processed and the nature of business which you are running.

Rest assured that in relation to the above charges, our team will work with you to select the most appropriate and cost effective solution for your needs.

Once your account has been approved and is open, the funds relating to transactions processed will be batched on a daily basis and will be settled directly into your business bank account within three to five working days after the transaction is processed.

Cash Advance is an alternative to businesses getting a loan from the bank. We offer businesses funding to expand, refurbish or to cover unforeseen costs. Our Cash Advance gives you more flexibility and control over repayments.

We are absolutely committed to giving you the best experience of card processing from the initial pricing to the ongoing service.

Normally within 24 hours (excluding Saturdays, Sundays and public holidays).